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Terms and conditions

ONLINE PURCHASE TERMS OF SALE:
By ordering online through SNSworlds.com, you agree that you have read and understand the contents of this page, including our shipping policy, return policy & cancellation policy. If you have any questions at all concerning our policies, please contact us by email or phone before placing your order and we will be happy to resolve any questions you have. 

Backorders: Backordered items are those that are temporarily out of stock at the time your order is processed. We allow our customers to cancel backordered items and receive a refund up to 5 days after the purchase date. If you decide to cancel a backordered item we will issue a refund by the same method as the original payment. If you decide not to cancel a backordered item, we will ship that item when we receive our next shipment at no additional shipping cost to you. Contact us if you have any questions or concerns
SHIPPING POLICY:
We process most orders the next business day and usually ship them up to 5 days later. Our standard shipping and handling fee for shopping cart products is a flat rate of $6.95 to addresses inside the continental U.S. Some of our very small or very large items have special shipping fees that are noted where applicable. Shipments to addresses outside the continental U.S. are charged actual shipping fees. In this case, we will contact you with shipping rates and options when your order is processed. We ship orders until 5:00 pm EST M-F, except U.S. holidays. Read our shipping policy in detail below. If you have any questions please contact us.

NOTE: If by chance our shipping department shows your address to be invalid for any reason, we will attempt to contact you to confirm your correct shipping address. We will attempt to contact you three (3) times before we ship your order to confirm your shipping address. This is to prevent an undeliverable shipment.  In the event that we do not receive a response from you to confirm your shipping address after three attempts, we will ship your order to the address you provided.  If the address turns out to be invalid, you may be responsible for any additional shipping costs that result from an undeliverable shipment.

SHIPPING WITHIN THE CONTINENTAL U.S.:
You may request any method and speed of shipping you require (additional charges may apply). If you do not request a specific method, we ship packages at our discretion via the United States Postal Service (USPS) 1st Class and Priority, UPS, or FedEx. Orders are shipped without delivery signature requirements unless otherwise requested (additional fees apply). When a delivery confirmation/tracking number is provided, we are not responsible for lost or stolen packages if the carrier claims delivery. If you do not receive a package, in which delivery is confirmed by the carrier, we will help you to contact the carrier to try and resolve the issue but we are not liable for a lost package. For additional protection against loss or damage, we recommend you purchase asignature service and/or insurance at the time your order is placed (for an additional fee). Please specify any special shipping instructions (Specific Carrier, Overnight Delivery , 2Day Delivery, Signature Requirement, Insurance, etc.) at the time your order is placed. Additional fees may apply for special delivery requests and delivery to P.O. BOX addresses. 

SHIPPING OUTSIDE THE CONTINENTAL U.S.:
Including Alaska, Hawaii, Foreign U.S. Military Addresses & U.S. Territories (i.e. Puerto Rico) 
If you are shipping to an address outside the continental United States, we will contact you with the actual shipping rate, so please disregard the $6.95 domestic flat S/H rate. We will contact you after your order regarding your shipping options. If you require a shipping quote before you order pleaseemail us (shipping@snsworlds.com) or call us (608)218-4459 and we will provide you with an international shipping quote. 

-International Rates:
We ship internationally based on your shipping choice via USPS International 1st Class/Priority, DHL, or FedEx. For price considerations, we allow you to choose the method of shipment. USPS Intl 1st Class is typically the least expensive, but we cannot track the package past the U.S. border, and we are not responsible if it gets lost, stolen, or damaged in transit. DHL and FedEx are generally more expensive, but we can track the package to your door. For additional protection against loss or damage, we recommend you purchase a signature service and/or insurance at the time your order is placed (for an additional fee). Once we inform you of the shipping options, you have 48 hours to reply. If we do not hear from you, we will ship your order by DHL or FedEx and you will be responsible for that shipping charge. 

-International Customs:
The recipient of the international shipment, is wholly responsible for resolving ALL customs charges and fees. If you refuse to resolve any customs issue that is either out of our control or out of the parcel carriers' control and results in the package being held at customs, then you forfeit any possible reimbursement of the product cost and/or shipping cost. 


RETURN POLICY:
30 Day Guarantee - Easy Return

**YOU MUST AUTHORIZE ANY RETURNS WITH US 
PRIOR TO RETURNING THE ITEM(S)**

Unused/Unopened Returns: If the items you purchased are 'unused and unopened'* and you're not completely satisfied, please call (608)218-4459 within 30 days of the shipping date to get an approval authorization. After you receive your authorization, you may return the item to us for a refund of your purchase price less shipping and handling. You are responsible for return postage** and securely packaging and shipping the returned item(s) (we recommend insuring the package, we are not responsible for items lost or damaged during return transit). When we receive your return, you will be refunded by the same method as the purchase was made. 
*'Unused and unopened' means there are no signs of usage, all seals are intact, and all paperwork and packaging is present.
**If you're returning an item due to an error on our part, we will refund you the purchase price of the returned item(s), the original S/H charge plus the cost of return postage (not to exceed the original shipping cost).

Gently Used/Opened Returns: If the items you purchased are used and/or opened and you're not completely satisfied, please call (608)218-4459 within 30 days of the shipping date to get an approved authorization. If your product is defective and has a warranty from the manufacturer, please contact them directly. If you require assistance in contacting or dealing with the manufacturer, please let us know and we will be glad to assist you as best we can. Items that are not defective must be authorized for return and are subject to a 15% restocking fee. Items that are damaged, missing or damaged packaging/paperwork or items that show excessive wear, may not be approved for return. After you receive your approved Authorization you may return the item to us for a refund of your purchase price less shipping, handling and the restocking fee (if applicable). You are responsible for return postage and securely packaging and shipping the returned item(s) (we recommend insuring the package as we are not responsible for items damaged during transit). When we receive your return, you will be refunded by the same method as the purchase was made. 
CANCELLATION POLICY:
Due to our processing, cancellations must be requested the same day the order was placed, before 5:00 pm EST. If you wish to cancel or change your order, you must contact us immediately. If your order has already been shipped, and you still wish to cancel it, we must treat it as a return and you may not be eligible to receive a refund of the S/H and return postage. 

POS SALES AGREEMENT TERMS AND CONDITIONS

1. As set forth herein, the buyer of the goods under the Sales Agreement shall be referred to as the “Customer” and the seller of the goods shall be referred to as “SNS World Business Solutions”.2. Effective as of the date executed by the Customer as indicated on the reverse and when accepted in writing by an officer or duly authorized representative of SNS World Business Solutions.

3. SNS World Business Solutions hereby agrees to sell to Customer, and Customer hereby agrees to purchase from SNS World Business Solutions the goods listed on the Attached Quote, which are hereinafter called the “Goods”. Customer shall be conclusively deemed to have accepted and agreed to the price, quantity, quality and grade of the goods within ten (10) days after delivery of the goods.

4. If SNS World Business Solutions does not receive written notice from Customer rejecting or revoking acceptance of the goods within five (5) days after delivery of the goods to the Customer then Customer shall have waived any right to reject the goods or revoke acceptance of the goods. In no event may customer setoff payment of any rejected goods against payment due on the goods.

5. Customer expressly warrants and represents that in the event the goods listed on the attached Quote reference an interface that SNS World Business Solutions sole obligation with respect to any interface is to produce information in a ready readable format at the interface. Customer shall be responsible for all cost or other related charges that may be charged to or collected from Customer by any other firm, person, corporation or entity that may connect to the interface.

6. The deposit represents a non-refundable payment to SNS World Business Solutions for systems consultation associated with site evaluation, system presentation, and/or programming, documentation of the equipment and order processing costs, phone calls, travel charges and any other related expenses.

7. Unless otherwise provided for in writing, the Sales Agreement is not contingent upon Customer obtaining financing.

8. Title, ownership and the right to possession of the goods shall remain with SNS World Business Solutions until all sums due under the Sales Agreement are paid. If payment is not made when due, SNS shall have the immediate right to enter any premises, where goods are located and to take possession of the goods without notice or demand and without legal proceedings or with an exparte court order if necessary. SNS also has the right to revoke the system software operability if payment is not made when due, and Customer agrees to pay on demand a reasonable equipment rental fee and all expenses which have been incurred by SNS including, but not limited to, training and installation expenses, repossession costs, attorney’s fees and court costs.

9. Customer is responsible and shall pay all taxes and tariff, including municipal, state and federal taxes, however designated which may now or hereinafter be imposed upon the sale, shipment, installation, ownership, possession or use of goods.

10. Any financing documents executed in connection with this Sales Agreement, including, but not limited to, and promissory note, security agreement or financing statement shall be deemed to be part of this Sales Agreement. SNS World Business Solutions will charge the customer 1.5% interest per month for all outstanding balances due to SNS World Business Solutions.

11. SNS World Business Solutions will endeavor in good faith to deliver the goods purchased by the customer pursuant to this Sales Agreement within the requested delivery date. SNS will not be liable for any delay in delivery or failure to deliver caused by the unavailability of material, strikes or other labor difficulties, interruption of production due to mechanical or technical reasons, government interference, or force majeure.

12. All claims for shortage or damage prior to delivery shall be deemed waived unless made in writing and delivered to SNS World Business Solutions with ten (10) days after delivery of the goods to customer.

13. Upon delivery, all risk of loss or damage to the goods from any cause whatsoever shall be borne by Customer.

14. The purchase price may include initial programming and training of personnel in the use and operation of the goods. SNS World Business Solutions and Customer agrees that SNS World Business Solutions sole obligation for training is to supply a qualified instructor for the designation number of training hours. SNS neither warrants nor represents that after such training time any specific individual or individuals designated by the Customer will be able to properly use and operate the system. Any additional training time will be billed by SNS at its prevailing rates.

15. The purchase price includes installation of the goods at Customer’s site. It is expressly understood that installation of AC power lines and all data cable is the sole responsibility of Customer. Customer acknowledges receipt of documentation concerning the requirements for dedicated, isolated and insulated AC power lines for all SNS World Business Solutions equipment. SNS World Business Solutions is not responsible for the inspection of such electrical installation.

16. SNS World Business Solutions warrants that upon delivery, the equipment shall be in good working order. After delivery, should any part of the goods prove to be defective in material or workmanship, SNS will repair or replace such part at no charge to Customer for a period of ninety (90) days or where First Year Warranty is indicated on the Sales Agreement a full year Monday to Friday 8:30am to 5:00pm hardware and 24/7/365 live phone support, including parts and labor. Customer acknowledges and agrees that SNS World Business Solutions warranty is contingent upon Customer providing conditions conforming to SNS electrical specifications including access to a phone line for support while on-site and when performing remote support. If Customer fails to provide a phone line for remote support via modem then Customer will be responsible for any travel and mileage charges incurred by SNS as a result of having to travel to Customer’s business in order to perform services that would have otherwise been performed via internet access to the system.

17. DISCLAIMER. SNS WORLD BUSINESS SOLUTIONS DOES NOT MAKE ANY WARRANTIES, REPRESENATIONS, OR GUARANTIES OTHER THAN THOSE EXPRESSLY CONTAINED IN THIS SALES AGREEMENT. SNS WORLD BUSINESS SOLUTIONS SPECIFICALLY DOES NOT WARRANT THE MERCHANTABILITY OR FITNESS OF THE GOODS FOR ANY PARTICULAR PURPOSE OR INTENDED USE. LIMITATIONS OF LIABILITY, THE LIABILITY OF SNS WORLD BUSINESS SOLUTIONS, IF ANY, AS A RESULT OF THIS AGREEMENT WHETHER IN CONTRACT, TORT, OR OTHERWISE SHALL NOT EXCEED THE TOTAL CHARGES PAID BY THE CUSTOMER TO SNS WORLD BUSINESS SOLUTIONS. SNS WORLD BUSINESS SOLUTIONS IS NOT LIABLE FOR DAMAGES WHICH ARE INCIDENTAL OR CONSEQUENTIAL. THIS NON-LIABILITY OF SNS WORLD BUSINESS SOLUTIONS SHALL BE WITHOUT RECOURSE EVEN IF SNS WORLD BUSINESS SOLUTIONS HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. SUCH

DAMAGES SPECIFICALLY INCLUDE BUT ARE NOT LIMITED TO LOSS OF PROFITS.

18. ALL CLAIMS OF ANY TYPE BY CUSTOMER AGAINST SNS WORLD BUSINESS SOLUTIONS MUST BE BROUGHT WITHIN ONE YEAR OF ACCEPTANCE OR SHALL BE FOREVER BARRED. THE REMEDIES EXPRESSED IN THIS CONTRACT ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE.

19. Warranty coverage will not be extended for repairs made necessary due to fire, water, spillage, storm, burglary, power line fluctuations, accident, negligence, or abuse. The warranty specifically excludes damage to printer heads or motors caused by paper jams or insertion of foreign objects between the printer and the print surface. Any repair resulting from such causes or events will be performed only after Customer’s approval of estimated cost to repair.

20. Customer is responsible for all data back-up, storage, and integrity as well as any necessary hard copy audit trails. Customer is responsible for any computer virus which may be introduced to the Customer’s computer from outside sources, floppy disk, readable CD (compact disk) or via the internet.

21. This Sales Agreement constitutes the entire agreement between Customer and SNS World Business Solutions and may not be amended except by writing signed by both Customer and SNS. Customer expressly represents to SNS World Business Solutions that no officer, employee, representative or agent of SNS has made or entered into any oral agreement, promise or understanding which conflicts with any item of the terms set forth in the contract. Customer acknowledges that it has received a copy of this Sales Agreement.

22. This Sales Agreement shall be governed by and construed according to the laws of the State of Wisconsin. Venue in any proceeding arising out of this agreement either by complaint, counterclaim, or third party complaint shall be in Washington County WI. If there is a need to enforce this agreement, the prevailing party shall be entitled to all attorney's fees and costs, including any appeals.

23. This Sales Agreement shall be binding upon inure to the benefit of SNS World Business Solutions and Customer and to the successor or against of the entire business and assets of either of them or of that part of the business and assets of either used in performance of this Sales Agreement. It is anticipated and understood that SNS will subcontract certain obligations under this Sales Agreement to SNS service representatives and subcontracted service partners. This Sales Agreement is not otherwise assignable without written consent of wither party.

24. The Customer, by execution of this agreement, specifically acknowledges that this agreement shall stand as the security agreement and may be attached to any filing of a UCC-1 and that all merchandise, computer hardware and software and any peripheral equipment listed on this agreement or any purchase order, merchandise list or other list of equipment shall stand as collateral for the UCC-1. The Customer agrees that it shall not sell, lease, factor, loan, or otherwise hypothecate the equipment listed herein or on the UCC-1.

25. In the event of a default in payment by the Customer and 5 day written notice, fax notice being acceptable, and opportunity to cure, the Customer grants SNS Worlds LLC. the explicit power to replevin without notice, by any manner required by the courts and through any fast track court proceeding, all goods, merchandise and other equipment secured by the UCC-1.

26. If any part of this Sales Agreement is invalid such invalidity shall not affect the validity of the remaining terms and conditions.

27. SNS World Business Solutions shall have the right to terminate any order, or to delay the shipment thereof, by reason of the filing of bankruptcy or insolvency proceedings relating to Customer breach of any of the terms of this Sales Agreement, assignment without advance written approval, the pendency of any proceedings against Customer, or Customer’s failure to meet any other contract or business requirements.

28. Customer acknowledges that the cost of delivering the goods to Customer’s site is included in the attached Quote. If the Customer requests delivery of goods for a specific delivery date and would like to change the desired delivery date then the Customer must notify SNS World Business Solutions in writing no less than five (5) business days in advance. SNS reserves the right to charge Customer two (2) percent of the purchase price for refusing delivery of goods after execution of the purchase order.

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